Return Policy
Return Policy - SoloTrek
At SoloTrek, we strive to ensure that our customers are satisfied with their purchases. Below is our return policy for digital and physical products, including conditions and guidelines for refunds or replacements.
At SoloTrek, we strive to ensure that our customers are satisfied with their purchases. Below is our return policy for digital and physical products, including conditions and guidelines for refunds or replacements.
Digital Products
Due to the nature of digital products, refunds are not available once the file has been downloaded. However, if you encounter any technical issues or problems with your purchase, please contact our support team at mail@solotrek.shop, and we will do our best to assist you or provide a resolution.
Due to the nature of digital products, refunds are not available once the file has been downloaded. However, if you encounter any technical issues or problems with your purchase, please contact our support team at mail@solotrek.shop, and we will do our best to assist you or provide a resolution.
Physical Products
We offer refunds or replacements for physical products under the following conditions:
- 30-Day Refund/Exchange Policy: You may request a refund or exchange within 30 days of receiving your product.
- Eligible Conditions for Returns:
- The product was received damaged or defective.
- The wrong item was delivered.
- The product does not match its description.
To initiate a return or exchange, please contact us at mail@solotrek.shop with your order details and proof of the issue (e.g., photos of the damage).
We offer refunds or replacements for physical products under the following conditions:
- 30-Day Refund/Exchange Policy: You may request a refund or exchange within 30 days of receiving your product.
- Eligible Conditions for Returns:
- The product was received damaged or defective.
- The wrong item was delivered.
- The product does not match its description.
To initiate a return or exchange, please contact us at mail@solotrek.shop with your order details and proof of the issue (e.g., photos of the damage).
Refund Terms
- Refund Approval: Refunds will only be processed once the returned product has been inspected and approved for a refund.
- Shipping Costs: Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect.
- Condition of the Item: Returned items must be unused, in their original packaging, and in the same condition as received.
- Refund Approval: Refunds will only be processed once the returned product has been inspected and approved for a refund.
- Shipping Costs: Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect.
- Condition of the Item: Returned items must be unused, in their original packaging, and in the same condition as received.
Global Return Policy Standards
- Processing Time: Refunds will be processed within 7–10 business days after approval.
- Proof of Purchase: A valid receipt or order number must be provided for all refund requests.
- Return Window: Products must be returned within 30 days of receipt to qualify for a refund or replacement.
At SoloTrek, we are committed to providing excellent service and ensuring a positive shopping experience. If you have any questions about our return policy, feel free to reach out to us at mail@solotrek.shop.
- Processing Time: Refunds will be processed within 7–10 business days after approval.
- Proof of Purchase: A valid receipt or order number must be provided for all refund requests.
- Return Window: Products must be returned within 30 days of receipt to qualify for a refund or replacement.
At SoloTrek, we are committed to providing excellent service and ensuring a positive shopping experience. If you have any questions about our return policy, feel free to reach out to us at mail@solotrek.shop.
